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Orders are processed as quickly as possible. Items that are in stock are usually shipped within 1 to 2 business days. As soon as your order is on its way, you will receive a confirmation with tracking information.

Shipping costs are automatically calculated during checkout. Free shipping may apply from a certain order amount. Any promotions or thresholds are always clearly stated on the webshop.

Yes, PlayIX ships to Belgium and the Netherlands. During checkout, you will immediately see which shipping options and rates are available for your address.

Yes, as soon as your order has been shipped you will receive an email with tracking information. This allows you to easily track your package until delivery.

In that case, please contact us as soon as possible and, if possible, include clear photos of the packaging and the product. We will review this as quickly as possible and work with you to find a suitable solution.

With a pre-order, you reserve a product before the official release date. This ensures you get your copy as soon as it becomes available.

Pre-orders will be shipped as soon as the product is available and we have effectively received it from the supplier or distributor. The stated release date is always indicative and may still change in some cases.

Yes, that is possible. Please keep in mind that a combined order is usually only shipped once all items are available, unless stated otherwise.

Yes, for pre-orders, a release date can always be changed by the supplier or publisher. We do our best to keep product information as up-to-date as possible.

If you have any questions about canceling a pre-order, please contact us. We review each request individually and will inform you of the options.

PlayIX supports secure online payment methods. The available payment options are clearly displayed during checkout.

Yes, payments are processed via secure payment environments. This allows you to check out on our webshop with peace of mind.

If you would like to return a product, please contact us first. We will be happy to inform you about the conditions and the next steps.

That depends on the status of your order. Please contact us as soon as possible if you would like to make any changes, and we will see what is still possible.

Upon receipt and inspection of the return, the refund will be processed in accordance with the applicable terms and conditions. Processing times may vary depending on the payment method.